What is Item Support?

If the item you purchased has item support, then the author will be willing to help you to overcome potential problems in using the item you have purchased.

What’s includedSupported item – 6 months of
support from purchase with options to extend
All items
Updates to ensure the item works as described and is protected against major security concernsYesYes
Discretionary version updatesYesYes
Availability of the author of the item to provide item supportYesNo
Technical questions about the item’s built-in features, functionality, and third-party pluginsYesNo
Assistance with reported bugs and issuesYesNo
Help with included third-party assets (e.g. image sliders, contact forms)YesNo

The Item Support Period

The item support period is 6 months from the date of purchase. During this period, the author is expected to be willing to serve buyers regarding problems with the item.
You will also have the option to be able to purchase an extended support period for the item up to a maximum of 12 months from the date of purchase.

What else is included?

  • Answering questions about how to use the item
  • Answering technical questions about the item (and included third-party assets)
  • Help with defects in the item or included third-party assets
  • Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
  • Updates to ensure the item works as described and is protected against major security concerns
  • Included version updates for all items

What’s not included in item support?

Item support does not include services for item customization or modifying items beyond the original features, style, and functionality described on the item page. If you want to customize or modify an item, you can directly contact the author.

  • Installation of the item
  • Hosting, server environment, or software
  • Help from authors of included third-party assets

For more information about what’s included, please see Item Support Policy.

Can I renew my Item Support?

Yes, you can! If you have less than 6 months remaining on a support item you’re eligible to renew your support.

For more information about Item Support renewals, please see Extending and Renewing Item Support.