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Refund Policy

We are committed to providing the best products and want you to be completely satisfied with your purchase. However, maybe some things don’t go according to your wishes. If you face any issues with our plugin, please contact our support team at https://rometheme.net/support/. You can also check the documentation in the Rometheme Help Center or our video tutorial first.

Our team will help you fix any issues you encounter and will make updates if necessary. 

However, if you encounter problems that cannot be resolved, you can request a return.

1. Eligibility for Refunds:

  • Refunds are available within 30 days of the original purchase date.
  • To be eligible for a refund, you must provide a valid reason for your request, such as:
    • Technical issues that our support team cannot resolve.
    • Item that have not been downloaded (items cannot be downloaded).
    • Item have no security for users.
  • Refunds will not be granted for:
    • You change your mind after purchasing.
    • The item do not meet your expectations. Please check the demo carefully before purchasing.
    • You bought it by accident.
    • You do not have enough skills to use the item.
    • Issues that arise due to third party integrations or conflicts with other plugins or themes.


2. How to Request a Refund:

  • To request a refund, please contact our support team with your purchase details and the reason for the refund.
  • Our team will review your request and respond within 5-7 business days.

3. Refund Process:

  • If your refund request is approved, we will initiate a refund to your original method of payment.
  • The refund may take a few days to reflect in your account, depending on your payment provider’s policies.

4. Partial Refunds:

  • Partial refunds may be issued at our discretion for issues that partially impact the functionality of the plugin.

5. Non-refundable Items:

  • Custom development services.
  • Installation and customization services.
  • Renewal fees for subscriptions or licenses.

 

By requesting and receiving a refund, you are willing to relinquish ownership of the license and stop using the product after the refund.

We reserve the right to refuse a refund request if deemed necessary.


Contact Us:

If you have any questions about our refund policy, please contact us.

License Cancellations

1. License Types and Validity:

  • RomethemeKit PRO licenses are available as annual or lifetime licenses.
  • The license grants you access to updates and support for the duration of the license term.

 

2. Cancellation by Customer:

  • You may cancel your license at any time by contacting our support team.
  • Upon cancellation, you will no longer receive updates or support for the plugin.
  • If you cancel within 30 days of purchase, you may be eligible for a refund according to our refund policy.

 

3. Automatic Renewal:

  • Annual licenses are subject to automatic renewal at the end of the term unless canceled prior to the renewal date.
  • You will receive a reminder email before the renewal date with instructions on how to cancel if you do not wish to renew.

 

4. Non-renewal by Customer:

  • If you choose not to renew your license, you will retain access to the plugin but will no longer receive updates or support.

 

5. Cancellation by Rometheme:

  • We reserve the right to cancel your license if you violate the terms of service or engage in any activities that harm the integrity or reputation of RomethemeKit PRO.
  • In such cases, no refund will be provided.

 

6. License Transfer:

  • Licenses are non-transferable without our prior consent.

 

7. Reactivation:

  • If your license is canceled or expires, you may reactivate it by purchasing a new license.

 

Contact Us:

If you have any questions about our license cancellation policy, please contact us

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